Robert Spector – лучшие книги
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Category Killers: The Retail Revolution and Its Impact on Consumer Culture Robert Spector
ISBN: 1578519608 Год издания: 2005 Язык: Русский Retail is a dog-eat-dog world—and nobody has cannibalized market share more ruthlessly or influenced consumers, communities and competition around the world more profoundly than “category killers” like Wal-Mart, Toys R Us, and -
Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company Robert Spector
ISBN: 0471355941 Язык: Русский Praise for Lessons from the Nordstrom Way "Lessons from the Nordstrom Way is a blueprint for providing superior customer service. There are lessons here for people in every industry." ?Barry Sternlicht, Chairman and CEO, Starwood Hotels & -
Amazon.com: Get Big Fast Robert Spector
ISBN: 0066620422 Язык: Русский In Amazon.com Jeff Bezos built something the world had never seen. He created the most recognized brand name on the Internet, became for a time one of the richest men in the world, and was crowned "the king of cyber-commerce." -
Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers Robert Spector
ISBN: 0738208035 Язык: Русский Lessons from a dozen market leaders who have mastered the game of multi-channel service. In Anytime, Anywhere , Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best
