Robert Spector — об авторе

Category Killers: The Retail Revolution and Its Impact on Consumer Culture Robert Spector

Anytime, Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service To Their Customers Robert Spector

Lessons from the Nordstrom Way: How Companies are Emulating the #1 Customer Service Company Robert Spector

Amazon.com: Get Big Fast Robert Spector