Howard S. Gitlow — новинки

Book DescriptionQuality Management's all-new section provides the framework for designing effective administrative systems for quality management. New coverage of Six Sigma combines with a wealth of new examples from industry to communicate both the theory and reality of quality management today.

Quality Management presents a unique and workable approach to the tools and methods necessary for real quality improvement. W. Edwards Deming's philosophies on quality are woven into this text. This text is one of a few quality control texts which adopt Shewhart's and Deming's view of control charts.