John Futterknecht — новинки
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Customer Tells: Deliver World Class Customer Service Using Championship Poker Strategies Marty Seldman
ISBN: 1419596098 Год издания: 2007 Издательство: Kaplan Business Язык: Русский What trait do championship poker players and world-class customer service professionals have in common? The ability to reliably read people. Customer Tells , the innovative new book by bestselling author Dr. Marty Seldman,
