Цитаты из книги Getting to Yes

In a mental hospital, we do not want psychotic doctors.

An open mind is not an empty one.

The ability to see the situation as the other side sees it, as difficult as it may be, is one of the most important skills a negotiator can possess.

People listen better if they feel that you have understood them. They tend to think that those who understand them are intelligent and sympathetic people whose own opinions may be worth listening to. So if you want the other side to appreciate your interests, begin by demonstrating that you appreciate theirs.