'Until you're Snide, it's hard to believe how complex people are. Like a whole universe. There's all this chattering going on in their heads. Mist we call it, like the inside of clouds. It fogs everything, stops people seeing. Most people function by shutting almost everything out. Below that, there's the Web. That's the memory. That's where everything is stored, and the Web is a real mess. You can get tangled up in it. A very complex personality is actually difficult to get out of. It can be very scary. Underneath that is the Fire, and that just burns. That's where the heart is.'